Personal Data and Their Protection

The contracting parties have agreed that the buyer, if they are a natural person, is obliged to inform the seller in the order of their name and surname, permanent residence address (including postal code), telephone number, and e-mail address.

9.2. The contracting parties have agreed that the buyer, if they are a legal entity, is obliged to notify the seller of their business name, registered office address (including postal code), ID number, telephone number, and e-mail address.

9.3. The buyer can check and change the personal data provided at any time, as well as cancel their registration after logging into the e-commerce website in the “My Profile” section.

9.4. The seller hereby notifies the buyer that under Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments to Certain Laws, as amended (“ZnOOÚ”), the seller, as the data controller, will process the buyer’s personal data during the conclusion of the purchase contract without the buyer’s explicit consent. This is because the processing of personal data is necessary for pre-contractual relations and for fulfilling the purchase contract, in which the buyer is one of the parties.

9.5. The buyer may, by checking the appropriate box before submitting the order, express their consent in accordance with the ZnOOÚ that the seller may process and store their personal data, especially the data mentioned above and/or other data necessary for the seller’s operations. This includes sending information about new products, discounts, and promotions, and processing such data in all information systems related to those activities.

9.6. The seller undertakes to handle and process the buyer’s personal data in accordance with the applicable legal regulations of the Slovak Republic.

9.7. The seller declares that, in accordance with the ZnOOÚ, they will collect personal data exclusively for the purposes specified in these business and complaint conditions.

9.8. The seller declares that they will not collect personal data for purposes other than those stated in these conditions, and will ensure that such data is processed and used solely in a manner consistent with the original purpose for which it was collected. The data will not be associated with personal data obtained for other purposes.

9.9. The buyer grants the seller consent under clause 9.5 of these conditions for a definite period until the purpose of the processing is fulfilled. Once the purpose is fulfilled, the seller will immediately ensure the disposal of the buyer’s personal data. The buyer may revoke their consent at any time in writing. The consent will expire within one month from the delivery of the written withdrawal to the seller.

9.10. Before placing an order, the buyer will be asked to confirm, by checking a box, that the seller has informed them in a clear, comprehensible, and irreplaceable manner about:

  • a) the seller’s identification data (as stated in Article 1 of these conditions),
  • b) the identification data of any third party responsible for delivering the goods (as indicated in the order acceptance),
  • c) the purpose of processing personal data (i.e., concluding the purchase contract),
  • d) the scope of personal data processed depending on whether the buyer is a natural or legal person,
  • e) the buyer’s obligation to provide the required personal data.

9.11. The seller declares that they will process personal data ethically and in accordance with applicable laws, and will not make the buyer’s consent a condition for concluding a contract, receiving goods or services, or meeting any obligations.

9.12. The buyer has the right, upon written request, to:

  • a) obtain confirmation of whether their personal data is being processed,
  • b) understand the purpose of the data processing,
  • c) receive clear information on the processing of their personal data, including:
    • i. identification of the seller and their representative (if applicable),
    • ii. identification of intermediaries (unless § 34 ZnOOÚ applies),
  • d) know the source of the personal data,
  • e) receive a copy of the personal data being processed,
  • f) receive additional details necessary to ensure protection of their rights, including:
    • i. whether providing personal data is mandatory or voluntary,
    • ii. expected third-party recipients of the data,
    • iii. the method of disclosure,
    • iv. whether data will be transferred to third countries,
  • g) request correction of inaccurate or outdated data,
  • h) request deletion of their data once processing is no longer necessary,
  • i) request deletion if data was processed unlawfully.

9.13. The buyer may object in writing to:

  • a) processing of their personal data for direct marketing without consent,
  • b) use of their data for direct marketing via post,
  • c) sharing of their data with third parties for direct marketing.

9.14. The buyer may also object to processing under § 31 ZnOOÚ by providing legitimate reasons or evidence of rights violations. If justified, the seller must block and delete the relevant data without undue delay.

9.15. The buyer may request that decisions affecting them are not made solely through automated processing. The seller must ensure a manual review process involving an authorized person and notify the buyer of the outcome within the timeframe specified in clause 9.18.

9.16. If a written request by the buyer clearly indicates they are exercising their rights under this Act, the request will be deemed valid even if initially sent via e-mail or fax (provided it is confirmed in writing within three days).

9.17. If the buyer suspects unauthorized processing of their data, they may notify the Office for Personal Data Protection. If the buyer lacks legal capacity, their legal representative may exercise these rights.

9.18. The seller is required to respond in writing to the buyer’s request within 30 days, in accordance with these terms and ZnOOÚ.

9.19. Under the ZnOOÚ, the seller must inform the buyer and the relevant authority if any restriction on the buyer’s rights occurs.

9.20. The seller informs the buyer that their personal data may be disclosed to or accessed by the following third parties:

  • Packeta Slovakia s. r. o., Kopčianska 3338/82A, 851 01 Bratislava, ID: 48136999
  • DPD SK s. r. o., Trňanská 6, 960 01 Zvolen, ID: 46489592